Refund policy

At Pinecrest Vogue, we strive to provide you with high quality products and excellent service. If you are not completely satisfied with your purchase, please follow the steps below to return the product:

Return Period: Products can be returned within 30 days from the date of receipt.

Return Policy: Products must be in the same condition that you received them, unused and in their original packaging.

Return Process: Contact us at support@pinecrestvogue.com to initiate the return. We will provide you with the return address.

Return costs: The customer is responsible for return costs unless the products are defective or incorrect.

What should I do if I receive a defective product?

Don't worry, if you receive a defective product we will replace it for free, but you must notify us and return your product to us within 30 days.

Exchange

The fastest way to ensure you get what you want is to return the item you own and, after the return is accepted, make a separate purchase for the new item.

Refunds: After your return is received and inspected, we will notify you via email if your refund was approved or rejected. Approved refunds will be processed and automatically applied to your credit card or original method of payment within 7 business days.

Contact Pinecrest Vogue

Whether you have questions, comments, or concerns, our customer service team is here to help. Please feel free to contact us using the information below, and we will do our best to respond as soon as possible.

Email: support@pinecrestvogue.com

Phone Number: +1-647-823-5153

Address: 787 Warden Avenue Scarborough, ON M1L 4C2

Customer Service Hours: Monday to Friday 09:00 to 18:00

We will do our best to answer your email within 1-2 days.